Help & FAQ
HOW IS VEGALASH DIFFERENT FROM OTHER EYELASH GROWTH PRODUCTS?
We can tell you that vegaLASH is an entirely new approach to lash enhancement that simply helps your body restore the natural process it uses to produce eyelashes in the first place! Many other products are made with a hormone based or peptide driven serum with potential side effects or disappointing results. Here at vegaLASH we are a completely natural and vegan formula with documented clinical success- you can read all about the details here!
HOW OFTEN AND WHEN DO I APPLY VEGALASH?
Apply the vegaLASH twice a day for best results. Use the serum in the morning before your other beauty products and at the end of the day after your nightly routine. We also recommend using oil-free products around the eyes to help with the absorption of the serum.
CAN I APPLY VEGALASH BEFORE MAKEUP?
You can apply vegaLASH before using other makeup products. Apply the serum at the root of your eyelashes and allow it to absorb. You can apply other makeup products once the serum has dried.
CAN I APPLY VEGALASH AFTER MAKEUP?
We recommend applying the vegaLASH before your other beauty products to allow for absorption to happen.
CAN I USE VEGALASH WITH EXTENSIONS?
You can use vegaLASH with extensions. Just apply at the root of your eyelashes and wait for the serum to dry. We recommend using oil-free products around the eyes. It greatly helps with the absorption of the serum.
WHAT IF THE VEGALASH SERUM GETS IN MY EYE?
Make sure to apply the vegaLASH serum at the root of your eyelashes. If the serum got into your eye, simply wash your eye with water or eyewash solution to remove the product.
I AM WORRIED I WILL HAVE AN ALLERGIC REACTION. WHAT SHOULD I DO?
Although thoroughly clinically tested before we launched, we do realize that everyone's body chemistry is different and results may vary. As with any product, we recommend you do a skin test in a discrete spot - preferably your inner forearm.
ARE THE INGREDIENTS SAFE?
We scoured the globe for natural ingredients. Our quest took us to Spain where we discovered a renowned chemist who shared our passion for the lash revolution and our vegan formula was born! After months of rigorous testing, success appeared consistently and safely.
IS VEGALASH GLUTEN FREE?
We are happy to let you know that vegaLASH is gluten free!
WHAT ARE THE INGREDIENTS?
Water/Aqua/Eau, Pentylene Glycol(plant based), Propylene Glycol(plant based), Glycerin, Butylene Glycol(plant based), Magnolia Officinalis Bark Extract, Gellan Gum, Xantham Gum, Trifolium Pratense (Clover) Sprout Extract, Vigna Radiata Seed Extract, Sodium Benzoate, Potassium Sorbate, Dextran, Acetyl Tetrapeptide-3, Trifolium Pratense (Clover) Flower Extract, Citric Acid.
IS IT SAFE TO USE WHILE PREGNANT/BREASTFEEDING?
vegaLASH is natural and vegan! Please review the ingredient list with your doctor to determine if it is safe to use.
DOES VEGALASH REALLY WORK?
Yes! Check out some of our customer progress photos and results on Instagram and Facebook. Our studies show that your lashes may become denser, thicker, and more luxurious in a time span anywhere between 15 days and 2 months with daily, consistent rigorous use! Results may vary by person.
HOW SOON CAN I EXPECT RESULTS?
Although results for some may show as early as 15 days, we recommend you use daily for up to 8 weeks to see optimal results. Apply daily twice a day the first month and once a day the second month. This regimen will drive the best results. We love to see our customers’ progress with vegaLASH. Please tag your photo on Instagram with the hashtag #vegaLASH or post on our Facebook.
We only accept credit card payments. We monitor for possible fraudulent use of your card. If your order gets flagged, we will temporarily place the order on hold until further notice.
SHIPPING AND DELIVERY POLICY
vegaLASH will choose the most economical shipping method possible, unless specified by the customer. vegaLASH will provide a USPS tracking link for all shipped packages. Shipping delivery time (transit time) is carrier controlled and cannot be guaranteed by vegaLASH. Ship date is an estimate based on the availability of merchandise. Merchandise is expected to ship within 48 hours of order if ordered Monday Thru Friday. If the order was made on Saturday, Sunday or a holiday, shipping will occur within 48 hours of the next business day. Shipping rates for items we sell are weight-based and/or based on the size of the shipping package. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping and handling charges will include a nominal handling fee.
vegaLASH promises to choose the best, most economical shipping method.
TRACKING YOUR ORDER
- vegaLASH will provide tracking for all shipped packages to the email address provided upon order placement.
- To track your order, please use the tracking number included in your shipping confirmation email.
- Delivery time (transit time) is carrier controlled and cannot be guaranteed by vegaLASH.To track your package just click on the tracking link sent to you by us. If your package has been “stuck” without movement for 4-5 business days (holidays excluded) - send us a note to firstname.lastname@example.org with your name and order number and we'll be happy to research further and resolve the situation.
- We strive to ensure that your order will arrive within 7-11 days of purchase, excluding holidays.
PROBLEMS WITH AN ORDER
Any problems? Just contact us directly by email at email@example.com.
vegaLASH can take up to 8 weeks for some people to see results. If you’re one of those people, we don’t want you to give up on having fabulous lashes just because you’re worried about being eligible for a return. We’ll accept returns for any reason up to 60 days from the date of purchase. We ask that you mail the original item back to us, including your name and order number on the package. Shoot us an email at firstname.lastname@example.org and we’ll walk you through the process.</p>
WHAT IF I RECEIVED A DAMAGED ITEM?
We understand how this can be an inconvenience. Just contact us directly by email at email@example.com and we will immediately take care of it.
PER OUR ACCOUNTING TEAM
We don't refund shipping at this time. Tracking of your Return. You should think about applying a tracking your return. We can't guarantee we will receive your return. Refund or Exchange Timing. We do need to wait until your return is received to either exchange or review for refund eligibility.