VEGAMOUR FAQ | Frequently Asked Questions

Check most frequently asked questions about VEGAMOUR products here. If you still need help, please contact our support team here.

Shipping & Returns

Once an order has been placed, it can't be changed or canceled. However, if you forgot to apply a discount code, we can do that for you, and if you had a change of heart you can always return any item. You can contact us by emailing support@vegamour.com.

We definitely want you to be happy with your purchase, so if you'd like to return or exchange it, we're here to help. Click here to get started.

Domestic (US)

Subscription orders and orders over $50.00 ship for free!

Orders under $50.00 ship for a flat rate of $5.00.

International

Orders over $125.00 ship for free.

Orders under $125.00 for a flat rate of $15.00.

Duties and taxes will be collected at checkout (no additional fees due upon delivery)! 

While we are shipping most orders normally, we are experiencing some delays. In most cases, delays will only be up to a few days, but some items could take longer. We are doing everything we can to get your orders shipped and returns processed as quickly as possible. We are grateful for your support, and we appreciate your patience with us during this time.

We want to assure you that our distribution partner is following all the recommended guidelines from the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities. With that said, shipments to and from our warehouse may take longer than usual due to increased safety precautions to protect employees and delays from shipping carriers.

As ever, the health and wellbeing of our employees, customers and communities is our top priority. Our leadership is closely monitoring ongoing guidance from local, state, and federal officials to ensure the health and safety of our team. And through the support of our customers, we’ve been able to raise over $30,000 for organizations, including the LA Regional Food Bank and the Restaurant Workers’ Community Foundation, who are assisting those in need in our local community.

Please know that we are here to answer your hair wellness questions. For any inquiries, concerns or changes to your order or delivery, please reach out to our customer service team at support@vegamour.com. 

We ship almost everywhere. We ship to the United States, US Territories, and many, many other countries. Currently, we ship to Australia, Austria, Bahrain, Belgium, Brazil, Brunei,Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.

We're adding new countries to our list all the time, so it's possible we might ship to you even if it's not in the list above! Add any item to your cart and go to the checkout page. If your country is in the "country" drop-down menu, we'll ship to you! 

Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re here to help! Email us at support@vegamour.com. 

Subscriptions

So easily! From the customer portal, you can change the items that you receive in your subscription, reschedule a shipment, and update your billing and shipping information. 

Subscribers can change the items in their subscriptions, postpone a delivery, and update billing and shipping information directly from the customer portal. To cancel a subscription, please give us a call! You can reach us at 213-325-5112 Monday-Friday, 7am-5pm and Saturday 9am-1pm Pacific Time. 

Loyalty & Rewards

Your In The GRO points are redeemed using a discount code and you may only apply one discount code at checkout. If you have another code, you’ll need to determine which you’d rather use on that purchase. 

Points expire when there has been no activity (either earning or redeeming points) on your account for the past 12 months. There are many ways to earn points so be sure to keep your account active. You don’t want to miss out! 

Simply log in to your account and go to the In The GRO page. 

Once you’ve created an account, you can earn points for purchases, by following us on social media, by leaving a review, and for your birthday. Check out all the ways to earn points by visiting the In The GRO page of your account. 

It’s easy. Simply set up your account and your purchases will automatically begin earning points. You can earn points other ways so be sure to check the dashboard page for more details. 

Once you have 100 or more points earned, you can redeem them at 100-point intervals of $10 off per 100 points. Simply log in to your account, go to the In The GRO page and click on the points value you’d like to redeem. You’ll receive a discount code to enter at checkout. 

In The GRO is our exciting--and free--rewards program. It's tiered and allows you to earn exclusive perks based on qualifying purchases and activities. Once you’ve created your account you’re enrolled into In The GRO. Check out the program dashboard page and learn how to get started! 

In The GRO is available to anyone 18 years of age or older. 

You’re in luck! Your In The GRO points can be applied to any purchase made at vegamour.com. The merchandise subtotal needs to be equal to or greater than the reward value. Rewards cannot be applied to taxes, shipping charges, or other fees. Please note that rewards are limited to one (1) per order/transaction. 

All purchases made at vegamour.com earn rewards. Each dollar spent (excluding taxes and shipping) earns one point if you’re in the Seed level. Bloom and Thrive members earn even more points for purchases! Plus, there are other ways to earn points. Check out the list on the In The GRO page of your account. 

Points earned for purchases will be awarded when your product is shipped. Points for other activities, such as leaving a review, will be awarded within 24 hours. 

Referral Program

It’s easy to refer your friends and family! Simply send them an email, which includes your referral code, and invite them to make their first purchase. 

You need to create an account and be enrolled in In The GRO, our free Loyalty program, in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up here. 

Once your friend has made her first purchase ($50+, not including taxes or shipping), you’ll receive an email confirming this. You’ll have 100 points added to your In The GRO balance. Those points can be redeemed for $10 off a future purchase.

You need to create an account and be enrolled in In The GRO in order to make a referral and receive the credit. If you’re not already enrolled, you can sign up here.

Referral rewards will only be given on qualifying purchases from people making their first purchase at vegamour.com. If your friend returns her purchase within our return period, 100 points will be deducted from your account. 

There is no limit to the number of referrals you may make when you send links to your friends via email. We do limit the number of times your referral links are active during a 12-month period. Once any combination of your links are clicked 12 times during this 12-month period, any other links you’ve sent will no longer be valid. A new 12-month period will begin 366 days after your first referral link is clicked. 

Wellness

Unlike most brands, our Pure Marula Oil is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals. 

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more. Learn more about it in our blog. 

Hair

We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor. 

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products. 

Yes! Our hair serums work at th e follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results. 

Vegamour uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Other hair serums or growth products often contain chemicals and drugs that can also have side-effects. Our products are always natural and vegan.
 

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Apply once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned. 

A bottle of GRO Hair Serum or GRO+ Advanced Hair Serum lasts most people about a month. Some people spot treat, in which case, it will last longer. 

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

Like any beauty product, your results will last as long as you continue to use the product.

For hair serums, like GRO Hair Serum or GRO+ Advanced Hair Serum, since the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use. 

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help. 

Most people will see results after applying VEGAMOUR hair serum daily for 3-4 months. Any hair product will take at least that long to show visible results for a few reasons:

  • There's a lot of hair on your head, so results have to be more dramatic before they're visible.
  • The hair growth cycle is much longer than the growth cycle for lashes & brows , which means results don't appear as quickly. 

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Apply a few drops at a time and massage into your scalp. 

We get this question a lot. Here's what we know for sure. We have customers of every age group who have used our products successfully and have had great results.

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

As for medical conditions like alopecia, Hashimotos or other conditions that can cause hair loss, since we're not doctors, we can't give you any specific recommendations. But if you scroll through the reviews, you'll see feedback from customers with a variety of medical challenges who experienced great results.

We'd love for you to try out our serums— we stand behind all of our products. So if you try it, and don't love it, it's very easy to return. 

Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.

  • Apply the serum to a clean scalp, preferably after washing and towel (or blow!) drying.
  • Apply the serum at night so that the serum can work during your body's natural restorative process.
  • After applying the serum, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration. 

Lash

Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.

Our lash serums will still work on tattooed skin and will not damage your tattoo.

Don't worry! We're here to help you get the best results from your lash serum. There are a number of reasons why you may not see results yet, and they're all fixable!

  • It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks. There's no way to speed it up, so be patient, and follow the other tips.
  • Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free remover, or just make sure you remove all the oil before applying the serum.
  • Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
  • Using old product. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you'll want to start fresh every 2 months for maximum cleanliness and efficacy. 

Apply your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.

For best results, apply morning and evening. Always apply to clean skin; apply makeup normally after the serum has absorbed.

A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy. 

Yes! Our serum is oil-free, so it's safe to use with extensions and won't harm the adhesive. It's also fine to use the serum with falsies - just be sure to allow the serum to absorb before trying to apply them.

No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones. 

No. Hormone-based serums can cause eye color changes. Our lash serums are hormone-free.
 

Brow

Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas. 

Don't worry! We're here to help. There are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!

  • It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks to see results. There's no way to speed it up, so be patient, and follow our other tips.
  • Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. For example, if you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free makeup remover, or just make sure you remove all the oil before applying your favorite brow serum. 
  • Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once may decrease or delay results.
  • Using old product. If you were happy with your results, but are now seeing them fade away, you may need a fresh tube of brow serum. Like mascara, or any other eye-product, you'll want to use a fresh tube every 2 months for maximum cleanliness and efficacy. 

Apply your favorite VEGAMOUR brow serum along your natural brow. Apply the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed. 

A tube of our vegaBROW or GRO+ Advanced Brow Serum will last at least two months, depending on how often you apply the serum. We recommend applying it twice daily for best results! But you should swap your tube out every two months for maximum cleanliness and efficacy. 

Other

No, VEGAMOUR does not cause weight gain. Products for thinning hair that may cause weight gain typically contain synthetic hormones. VEGAMOUR products are natural and do not include synthetic hormones. Customers have not reported any side effects when using VEGAMOUR.

No, the FDA regulates drugs. VEGAMOUR offers 100% natural products and supplements that are free of drugs.

International

You can contact us any time via support@vegamour.com 

We have toll-free phone numbers for the following countries:



Australia 1800-950-648

Canada 1-800-532-4580

Hong Kong 800-931-892

Israel 1-809-349-270

New Zealand 0800-359-805

UAE 800-032-0694

Singapore 800-492-2499

South Korea 070-7124-9491

UK 0800-048-5502

If you are not calling from one of these countries above, please call our US Customer Service number:

(Country code + 1) 213-325-5112

Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)

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