VEGAMOUR FAQ | Frequently Asked Questions

Our system processes orders quickly, so we're unable to make changes or cancellations once an order is placed — but you can start a return here if needed.

At this time, we ship only within the U.S. and Canada. For international customers, VEGAMOUR is available at Sephora locations worldwide.

We hope you love your VEGAMOUR purchase — but if it’s not quite right, we’ve got you covered. You can request a return for a full refund within 30 days of your purchase date.

After 30 days, you can request a store credit or exchange within 90 days of purchase. To get started, visit our Returns & Exchanges Portal with your order number and shipping ZIP code.

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If you're returning from Canada, please send your package to:
VEGAMOUR
1231a N Spring St, Suite A200
Los Angeles, CA 90012
USA

Please note that original shipping fees are non-refundable, and return shipping costs are not covered. Be sure to include your order number inside the package. Once your return is on its way, email your tracking number to support@vegamour.com. We recommend keeping your tracking details for your records. Once delivered, please allow up to 10 business days for your return to be processed.

Within the U.S.:
- Subscription orders and one-time orders over $50 ship free
- Orders under $50 ship for a flat rate of $5.95

Canada:
- Orders over $125 ship free
- For rders under $125, shipping rates vary by location ($10–$40)

Duties and taxes are calculated at checkout — so there are no surprise fees at delivery.

We can’t return or refund non-VEGAMOUR products accidentally included in return shipments.

Tracking can take up to 24–48 hours to update after your order ships. If it’s been longer and there’s still no movement, feel free to reach out to us at support@vegamour.com and we’ll be happy to help.

The FDA doesn’t approve supplements, but it does regulate them. All VEGAMOUR products are manufactured in accordance with FDA guidelines and made with clean, safe ingredients to support your hair wellness® journey.

Please note: Our products are not intended to diagnose, treat, cure or prevent any disease.

Yes — VEGAMOUR is proudly 100% cruelty-free. We never test on animals at any stage of development or production. It’s a key part of our commitment to clean, conscious care.

Our products are hormone-free and thoughtfully formulated to support hair wellness® and should not affect your overall weight or metabolism.

Marula oil is a lightweight, antioxidant-rich oil that helps nourish, hydrate and smooth hair without weighing it down. Ours is wild-harvested by hand, then cold-pressed and gently filtered without heat or chemicals to preserve its natural benefits.

Yes. Simply log into your Account Portal, go to Subscriptions, select View Your Next Order then click Add Discount and enter your code.

Managing your subscription is easy. Just log into your Account Portal to:

- Swap products
- Skip or reschedule shipments
- Update billing and shipping information

Need help customizing your delivery schedule? Reach out via our contact form, , and we’ll help tailor it to fit your routine.

Log in to your Account Portal,  select Subscriptions, then click View Your Next Order. Scroll down and choose the product you’d like to add to your subscription.

Keep in mind, products can have different delivery intervals (30, 60 or 90 days), so ship dates may vary. If you want all your items to arrive together, you can easily adjust the delivery schedule for each product.

Need help syncing your orders? Our Customer Experience team is just a click away.

You can cancel anytime — no hassle, no hoops. Just log into your Account Portal go to My Subscriptions, click Manage Subscription, and then select Cancel Subscription. Prefer to talk to a real person? Our team is ready to help via email, phone, text or chat.

If you canceled after your order was already processed, it may still have shipped — our fulfillment moves quickly. To check your order status, visit your Account Portal. If the order has shipped and you no longer want the items, you can start a return here once you return them.

Consistency is key when it comes to hair wellness®. Subscribing helps you stay on track by delivering your favorite products right when you need them. It’s an easy way to support your scalp’s long-term health, maintain your progress and enjoy exclusive subscriber-only savings.

Yes. Our serums are lightweight, water-based and non-comedogenic, so they won’t clog follicles or add to buildup. Daily use is safe, even if you're experiencing dryness or flaking. For best results, apply to a clean scalp and gently massage in. Pairing with our GRO Scalp Detoxifying Serum once a week can further help reduce buildup and support a healthy scalp environment.

While only your doctor can advise on what’s safe for you during pregnancy or breastfeeding, our serums are always vegan, plant-based and formulated without synthetic hormones or drugs like minoxidil — ingredients that are often flagged during pregnancy.

We recommend sharing the ingredient list (available on any product page) with your doctor to confirm what’s right for you.

Our formulas are clean, vegan and designed to be gentle — but everyone’s skin is different. If you’re concerned about sensitivity, we recommend doing a patch test behind the ear or just above the nape of the neck before full application. If something doesn’t feel right, our team is happy to help with a return.

Yes, the GRO+ Advanced Hair Serum is effective on its own — especially with consistent daily use. That said, for maximum results, we recommend using it as part of the full GRO+ Advanced System, which includes the Balancing Shampoo & Conditioner, Dermaroller and Hair Growth & Density Supplements. This full routine helps tackle thinning from every angle, combining internal and topical support to optimize absorption, nourish the scalp and promote visibly fuller, healthier hair.

Many customers at every stage of their hair wellness® journey have seen visible results and renewed confidence with VEGAMOUR. Our clean, vegan, science-backed formulas gently support your hair, whether you’re just starting out or well along the way.

If you have a medical condition, we recommend checking with your healthcare provider before adding new products — feel free to share our ingredient list with them.

We stand behind our serums and offer easy returns if you’re not completely satisfied.

Yes. Our formulas are made for anyone experiencing thinning or looking to boost hair wellness®. Discover a few of our top picks for men here.

Once a day, apply a dropperful of serum directly to your scalp on wet or dry hair, then gently work it in with your fingertips or a scalp massager.

Pro tip: For even better results, try using our GRO+ Advanced Dermaroller before applying the serum to boost absorption and maximize benefits.

It depends on your needs and where you are in your hair wellness® journey:

GRO Hair Serum is ideal for prevention. It’s designed for all hair types and textures — including fine or thinning — and works best for those focused on early-stage hair wellness®. If you're looking to support scalp and follicle health to preserve density before visible thinning starts, GRO is a great fit.

GRO+ Advanced Hair Serum is made for correction. It’s formulated to address visible signs of thinning, restore density and rebalance the scalp. If you’re already seeing noticeable thinning or sparse areas, GRO+ Advanced offers more targeted support.

The duration depends on the bottle size you choose. We offer two options for both GRO and GRO+ Advanced Hair Serums:

Single (1 oz): Approximately a 1-month supply

Jumbo (3.4 oz): Approximately a 3-month supply

With daily, full-scalp use, most customers find the Single bottle lasts about a month and the Jumbo lasts around three months.

With consistent daily use, most users begin to see visible improvements within 3–4 months.

Yes, they’re safe to use on color-treated or chemically processed hair. Our serums work at the follicle level, so they won’t interfere with treatments like coloring, bleaching, perming or straightening.

Hair wellness® is an ongoing journey, and consistent use is key to maintaining results. If you stop using GRO or GRO+ Advanced Hair Serum, your hair may gradually return to its natural state over time. You can always restart your routine — many customers return after a break and begin to see visible results again with regular use.

Unlike other brands that rely on hormones or harsh chemicals, VEGAMOUR serums use plant-based actives combined with breakthrough technology like plant exosomes, advanced delivery systems and peptides. This clean, science-backed approach helps restore your body’s natural growth cycles — whether for lashes, brows or hair — without shortcuts or side effects, delivering results you can see and trust.

Hair wellness® takes time, and results don’t happen overnight. With consistent daily use, most customers begin to see visible results from GRO or GRO+ Advanced Hair Serum within 3–4 months.

For best results, apply daily. Everyone’s journey is different, and factors like stress, diet and hormones can affect timing. If you’re not seeing progress or have questions, our team is always here to help.

No. Our serums are water-based and fast-absorbing, so they won’t leave your hair feeling greasy or weighed down.

Yes. GRO Scalp Detoxifying Serum is a pre-shampoo treatment that clears buildup, removes excess oil and helps reduce visible flakes caused by dryness. Formulated with Karmatin™ Peptide, zinc PCA and willowherb extract, it works to:

- Gently remove buildup, excess oil and impurities
- Target visible flakes from dryness
- Promote a balanced, healthy scalp environment

Apply a thin line of serum directly to the scalp, section by section, using the pointed nozzle. Apply just enough product to lightly cover the scalp. Massage it in and leave on for 3–5 minutes before rinsing thoroughly. Follow with shampoo and conditioner.

Use GRO Scalp Detoxifying Serum weekly to maintain a balanced scalp.

Just once a week is all you need. This weekly reset helps keep your scalp clear, balanced and better able to absorb the powerful actives in your favorite VEGAMOUR products — like GRO or GRO+ Advanced Hair Serum. It’s the essential first step in a healthy hair wellness® routine, designed to support long-term results.

GRO AGELESS Anti-Gray Hair Serum is formulated to visibly reduce gray in new hair by nourishing follicles with peptides, vitamins and plant-based actives. While it may not reverse existing grays, consistent use can help slow their progression and encourage darker, more vibrant strands.

Yes — and lots of our customers love pairing them. For best results, use one serum in the morning and the other at night instead of layering them at once. This way, each formula absorbs fully and targets your specific hair goals effectively.

You don’t have to — the serum delivers visible results on its own by targeting new gray hairs at the root. But for the best, most comprehensive results, we recommend pairing it with the GRO AGELESS Gray Delay™ Hair Supplement. Together, they work from the inside out — supporting pigment preservation internally while the serum treats regrowth topically.

Yes. GRO AGELESS Anti-Gray Hair Serum is safe for color-treated hair and won’t strip or dull your shade. Like all VEGAMOUR products, it’s formulated without harsh ingredients and designed to support shine, softness and vibrant, healthy-looking strands.

While only your doctor can advise on what’s safe for you during pregnancy or breastfeeding, our serums — including GRO AGELESS Anti-Gray Hair Serum — are always vegan, plant-based and formulated without synthetic hormones or drugs like minoxidil — ingredients that are often flagged during pregnancy.

We recommend sharing the ingredient list (available on any product page) with your doctor to confirm what’s right for you.

You can use GRO AGELESS Anti-Gray Hair Serum morning or night, but applying it in the evening may give you an extra boost. That’s when your body’s natural repair processes are at their peak, helping the serum absorb more deeply for better results over time.

With consistent daily use, most people begin to see results from GRO AGELESS Anti-Gray Hair Serum within 3 months — including enhanced shine, richer hair vibrancy and sometimes, visibly reduced gray regrowth.

If you’re noticing early signs of gray, now is the perfect time to start. There’s no set age — starting early lets you proactively support your natural pigment before grays become more noticeable.

GRO AGELESS Anti-Gray Hair Serum is ideal for anyone with 30% or less gray hair who wants to reduce visible grays in new growth and preserve their natural pigment. It’s safe for all hair types and textures — and designed for those who want to take a clean, proactive approach to aging hair.

Like any beauty product, the results last as long as you keep up with your routine. If you stop using it, your hair will gradually return to its natural state over about a month, following your hair’s growth cycle.

No. Our ultra-fine needles are specifically designed for safe use on the scalp and hair. Just make sure to hold your hair flat, use gentle pressure and always sanitize the dermaroller before and after each use.

Follow these steps for best results:
- Sanitize before and after every use with an alcohol-based sanitizer and allow to dry.
- Hold wet or dry hair down tightly against the scalp.
- Using gentle, even pressure, roll 5x horizontally and 5x vertically across the scalp in sections, focusing on areas of concern.
- For best results, use daily before applying GRO+ Advanced Hair Serum.

If you’re new to dermarolling, begin with 2–3 uses per week and gradually increase to daily use as tolerated. Discontinue use if any irritation occurs.

For optimal results, replace the dermaroller head every 30 days. To swap it out, carefully twist off the old head without touching the needles, then screw on the new one. Don’t forget to sanitize the new head before your first use.

Dermarolling should feel gentle, not painful. Use light, even pressure and avoid pressing too hard. The ultra-fine needles are crafted to stimulate your scalp safely without damaging hair or causing breakage.

Yes. GRO Dry Shampoo is scented with our signature bergamot — a bright, citrusy and uplifting fragrance that leaves your hair feeling fresh.

Not when used as directed. Spray GRO Dry Shampoo 4–6 inches from your roots, then gently massage it in with your fingers. Its ultra-fine formula blends seamlessly, leaving your hair refreshed — never chalky.

No. Our lash serum is 100% hormone-free, so you don’t have to worry about side effects like eyelid darkening — a common concern with hormone-based formulas.

Yes. GRO Brow Serum is safe to use on microbladed or tattooed brows. It won’t fade your pigment or disrupt healing

Yes. GRO Lash Serum is oil-free and extension-safe, so it won’t disrupt adhesives. Just apply as directed along your lash line and avoid getting it on the lash band or glue.

Yes. GRO Lash Serum is safe to use with tattooed eyeliner. The formula is gentle and won’t interfere with permanent makeup or cause it to fade.

About two months with consistent, twice-daily use. For freshness and performance, we recommend replacing your tube every 60 days — just like your favorite mascara.

About two months with consistent, twice-daily use. For freshness and performance, we recommend replacing your tube every 60 days — just like your favorite mascara.

Everyone’s journey is different, and it may just take a little more time. Most people see visible results in 6–8 weeks, but a few factors can impact your timeline:

- If you’ve recently used a hormone-based serum, wait 4 weeks before starting VEGAMOUR.
- Make sure oil-based products are fully absorbed before applying the serum.
- Shake well before each use, and apply to clean, dry skin.
- And don’t forget, your brow serum should be replaced every 2 months to stay fresh and effective.

Still have questions? We're here to help every step of the way.

Everyone’s journey is different, and it may just take a little more time. Most people see visible results in 6–8 weeks, but a few factors can impact your timeline:

- If you’ve recently used a hormone-based lash serum, wait 4 weeks before starting VEGAMOUR.
- Make sure oil-based products are fully absorbed before applying the serum.
- Shake well before each use, and apply to clean, dry skin.
- And don’t forget, your lash serum should be replaced every 2 months to stay fresh and effective.

Still have questions? We're here to help every step of the way.

Apply a thin layer of GRO Brow Serum along your natural brow shape, covering both hairs and the skin beneath. For best results, use morning and night on clean, dry skin before applying other products. Once absorbed, you can continue with your usual brow makeup routine.

Apply GRO Lash Serum like liquid eyeliner — directly along the upper lash line, avoiding the lashes themselves. You can apply to the lower lash line if you like.

For optimal results, use twice daily — morning and night — on clean, dry skin. Once absorbed, continue with your regular skincare and makeup routine.

No. Our lash serum is free from prostaglandin analogs, the ingredients that can alter eye color. It’s a gentle, hormone-free formula designed to support healthy lashes without affecting your natural eye color.

No, it doesn’t reverse existing gray hair. Instead, it helps delay future graying by supporting your body’s nutritional needs, promoting healthy sleep, reducing stress and minimizing hair shedding.

Yes. GRO AGELESS Gray Delay™ Hair Supplement supports your hair’s natural pigment from within, helping to slow the onset of grays. You can start taking them at the first signs of gray — or even earlier as a preventative measure. While the serum targets surface-level results, the softgels work deeper to preserve your hair’s color.

Simply take one gummy daily. These vegan, naturally fruit-flavored gummies make caring for your hair wellness® easy and enjoyable. For best results, make them a consistent part of your daily routine.

With consistent use over about 90 days, you may notice your hair looking healthier, shinier and more vibrant. Some users also experience fewer new grays, better sleep and reduced stress. Results vary, but many subtle improvements start from the inside out.

Biotin helps strengthen hair follicles and promotes overall hair vitality. It can improve hair strength, texture and appearance — which is why GRO Biotin Gummies for Hair Wellness® include this essential nutrient.

We recommend speaking with your doctor before using GRO AGELESS Gray Delay™ Hair Supplement during pregnancy or breastfeeding. While the formula is plant-based and hormone-free, it's always best to review the ingredient list (available on any product page) with your healthcare provider to confirm what’s right for you.

Yes. GRO Biotin Gummies for Hair Wellness® are designed to complement your existing vitamins and support your hair wellness. If you have any medical conditions or take medication, just check with your healthcare provider before adding new supplements.

Biotin not only supports healthy hair but also helps your body convert food into energy, boosts immune function and strengthens skin and nails. It’s a vital nutrient included in our supplements to support your overall wellness.

Our heart-shaped gummies are vegan and naturally flavored with real strawberry. They do not contain any synthetic fillers, artificial dyes or animal-derived ingredients — making them a clean, science-backed treat you and your hair will love.

GRO Biotin Gummies for Hair Wellness® go beyond just biotin — they deliver a full spectrum of hair-loving vitamins and minerals, from A to Zinc, to help you achieve visibly fuller, shinier, healthier hair, as well as stronger skin and nails.

Take your softgels with a meal, either in the morning or evening. Bedtime may offer an extra boost since your body enters repair mode then, improving ingredient absorption and potentially supporting better rest.

We recommend starting the GRO AGELESS Gray Delay™ Hair Supplement in your early 30s or as soon as you notice premature graying, ideally when you have 30% gray or less. Prevention tends to be more effective than reversal — the sooner you support your natural pigment, the longer it may last. These softgels are not recommended for anyone under 18.

Results vary by individual, but many people notice visible improvements after about 3 months, with optimal results around month 4. Consistency matters — taking GRO Biotin Gummies for Hair Wellness® daily as part of a balanced lifestyle delivers the best outcomes.

Like any supplement, your results depend on continued use. If you stop taking GRO AGELESS Gray Delay™ Hair Supplement, your hair may gradually return to its natural graying process within about a month. Ongoing use is key to maintaining your progress and supporting pigment preservation.

If you’re having blood work done, be sure to tell your doctor or lab technician that you’re taking biotin so they can properly interpret your results.

It depends on what your hair needs most — and we have a clean, science-backed solution for every stage of your hair wellness® journey.

HYDR-8 Hydrate and Repair Shampoo & Conditioner
This peptide-powered duo is made for dry, damaged or overprocessed hair — gently cleansing while restoring strength, softness and shine. Powered by Karmatin™ Peptide, amino acids and plant-based butters, it smooths frizz, locks in moisture and helps protect against future damage.

UPLIFT Volumizing Shampoo & Conditioner
This lightweight, root-lifting duo is powered by Dual LIFTing Technology™ to deliver instant volume, body and fullness. Perfect for fine, flat or thinning hair, it gently cleanses, hydrates and detangles without weighing strands down — leaving them soft, bouncy and visibly fuller.

GRO Revitalizing Shampoo & Conditioner
This biotech-powered duo uses plant-based phytoactives and Karmatin™ Peptide to nourish the scalp, strengthen fragile strands and support visibly thicker, fuller hair. With consistent use, it helps improve the look of density, defend against breakage and lay the foundation for long-term hair wellness®.

GRO+ Advanced Balancing Shampoo & Conditioner
Formulated with GROActive+ Complex™ and sustainable microalgae, this advanced duo helps rebalance the scalp, reduce breakage and restore density. Designed for those with visible thinning, it supports long-term hair wellness® by replenishing strength, hydration and overall scalp harmony.

The best part? All VEGAMOUR shampoos and conditioners are vegan, formulated without harsh sulfates, color-safe and designed to work synergistically with your favorite serums and treatments. Not sure where to start? You can always mix and match based on what your hair needs most that day.

Yes. Our GRO Revitalizing Shampoo & Conditioner are powered by Karmatin™ Peptide, — a vegan, microencapsulated protein that bonds to the hair cuticle to help repair damage and deliver lasting strength and protection, even after rinsing.

Yes. All of our products are formulated without harsh sulfates and chemicals, making them safe for color-treated strands.

We recommend applying GRO Hair Serum daily — even on wash days. The shampoo and conditioner cleanse and nourish, but the serum is essential for preventing early thinning and preserving hair density over time.

GRO Revitalizing Shampoo & Conditioner have a fresh, citrusy scent with soft floral undertones. GRO+ Advanced Balancing Shampoo & Conditioner feature a subtle mix of energizing lemon and herbal verbena.

Our shampoos and conditioners do more than cleanse — they’re powered by plant-based actives to support long-term hair and scalp wellness, without harsh chemicals.

Here’s how they compare:

GRO Revitalizing Shampoo & Conditioner are ideal for those taking a proactive approach to hair wellness® before visible thinning appears. Powered by plant-based phytoactives and Karmatin™ Peptide, strengthens strands, nourishes the scalp and helps preserve density and vitality over time.

GRO+ Advanced Balancing Shampoo & Conditioner are ideal for anyone experiencing visible thinning, reduced density or scalp imbalance. This MD-formulated duo combines GROActive+ Complex™ and sustainable microalgae to rebalance the scalp, boost density and rebuild strength.

Both formulas are color-safe, formulated without harsh sulfates and designed to nourish without compromise — perfect for anyone looking for visible results in a clean, vegan routine.

Yes. All of our products are formulated without harsh sulfates and chemicals, making them safe for color-treated strands.

Not necessarily — but the system is designed to work better together. Each product plays a distinct role in your hair wellness® routine:

1. GRO+ Advanced Balancing Shampoo removes buildup and strengthens fragile strands
2. GRO+ Advanced Balancing Conditioner nourishes and softens for more manageable hair
3. GRO+ Advanced Dermaroller creates micropathways to enhance serum absorption
4. GRO+ Advanced Hair Serum restores density and corrects visible thinning
5. GRO+ Advanced Hair Growth & Density Supplements boost hair growth and strength from within

You can start with just one or two essentials — but for maximum results, the full system targets thinning from every angle, inside and out.

It depends on your individual hair and scalp needs. Some wash daily, while others prefer 1–2 times per week. Our formulas are gentle enough for regular use amd still effective when used less often. If your scalp tends to be oilier, you're exposed to styling products, or you work out often, you may see better results with more frequent washes.

Yes. The entire system is formulated without harsh sulfates like SLS and SLES, so it won’t strip or disrupt treatments like keratin, relaxers or Brazilian blowouts. Your style stays intact, while your scalp and strands get the gentle care they need.

Yes. HYDR-8 Leave-In Conditioner is lightweight and safe for extensions. Apply from mid-lengths to ends, steering clear of the roots or attachment points. For best results, clarify your hair occasionally to keep everything feeling fresh and balanced.

Yes, HYDR-8 Leave-In Conditioner is works great on dry hair, too. Use it as a styling refresher, a frizz smoother or a heat protectant before hot tools. It’s perfect for reviving second-day styles or adding a boost of hydration. Just remember: a little goes a long way on dry strands.

No, HYDR-8 Leave-In Conditioner is a leave-in product that does not need to be washed out.

Yes, HYDR-8 Leave-In Conditioner protects your hair from heat damage up to 450°F, making it the perfect prep step before using blow dryers, flat irons or curling wands.

Not specifically. HYDR-8 is designed to deeply hydrate, strengthen and repair dry, damaged hair — not to target thinning or shedding.

If fullness or shedding is your main concern, we recommend adding the GRO+ Advanced Hair Growth & Denisty Supplements to your routine. It’s clinically shown to support healthy hair growth and long-term vitality.

No, points cannot be combined with other discounts or promotions unless specified otherwise.

No, points are non-transferable and can only be used by the account holder who earned them.

Yes! Once you’re logged in, you’ll see the option to apply your available points directly at checkout—no voucher needed. You’ll need a minimum of 500 points available to use at checkout.

Yes, points expire 12 months after they’re earned if not redeemed. We’ll send a reminder before they expire, so be sure to check your inbox.

Tier status lasts for 12 months from the date you enter or move into that tier. At the end of that period, your total points earned will determine whether you maintain your current tier, level up, or move to a lower tier.
Each time you move into a new tier, your 12-month evaluation period resets. To maintain your status, simply meet the tier’s earned points requirement before your next evaluation.
Note: For subscribers, you must maintain an active subscription to keep Subscriber status. If you cancel your subscription, you will automatically be moved out of Subscriber status into the one you qualify for based on points earned in the past 12 months.

Yes! Subscribers earn 10 points for every $1 spent—that’s double the rate of Bronze members. Subscribers will also receive:

- Early access to new product launches and exclusive sales
- Access to limited-edition boxes and invite-only events
- A 1500-point birthday gift

Additional subscriber-only perks

Earn 1500 points within 12 months at vegamour.com to unlock Gold status. For full program details, visit our Terms and Conditions.

Earn 750 points within 12 months at vegamour.com to unlock Silver status. For full program details, visit our Terms and Conditions.

You can earn points through a variety of activities, including:

- Making purchases
- Referring friends
- Leaving product reviews
- Following us on social media
- Celebrating your birthday

Visit the “Ways to Earn Points” section in your rewards dashboard to see all available point-earning activities.

If you no longer wish to participate, email us at support@vegamour.com to request unenrollment. Please note: Leaving the program will forfeit any unused points.

Click on the Redeem Rewards button in your dashboard to explore available rewards. If you have enough points, you can redeem them for discounts, free products, and more.

Log in to your account and visit the VegaLove Rewards page. Your current points balance will appear at the top.

Most points appear within a few minutes, but some may remain in Pending status for verification. If it’s been longer than expected, feel free to reach out to our Customer Support team.

There’s no cap on how many points you can earn. The more you shop and engage, the more you earn.

Our Customer Support team is happy to help. Reach out anytime at support@vegamour.com.

Approved: Points are confirmed and ready to use.
Pending: Points are being verified—for example, after a purchase or referral. Once confirmed, they’ll move to Approved.
Cancelled: Points were removed due to actions like a return, cancellation, or unsuccessful referral.

We’d love to welcome you back! Reach out to support@vegamour.com to re-enroll. Please note: Your points balance will reset to zero upon rejoining.

If your referred friend cancels or returns their purchase, your pending referral points will be cancelled and removed from your account.

VegaLove Rewards is our free loyalty program designed to show appreciation for your continued support. Earn points every time you shop on our site, plus for activities like referrals, reviews, and more. Points can be redeemed for rewards like discounts or free hair wellness® products.

Anyone! Simply create an account on our site, and you’ll be automatically enrolled. No purchase is required to join.

This happens when you—or someone you referred—cancels or returns a purchase.